Direct Web Advertising provides a better suite of hosted call center management products than most million dollar premise-based call center solutions. With almost no up-front costs, unlimited scalability, and better flexibility, our system works for you to achieve all your call center goals. We can enable you to easily and seamlessly create a workforce of at-home and location-based call center agents, allowing you to focus on your business instead of your infrastructure.
If you are looking for Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), or any of your other contact center technology needs, Direct Web Advertising has a proven, stable, cost effective call center solution for you!
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Gain an Edge with our Hosted Call Center Solution (View our Digital Edition)
To be competitive as a call center operation in the 21st century, your company must deftly navigate the challenges of start-up and ongoing operating expenses, while equipping your call center agents with the ability to provide superior service – customer service that translates into increased and sustained revenue streams. Direct Web Advertising meets those challenges for you with a three-pronged approach: Hosted Technology, Software-As-Service, and Experience.
Hosted Contact Center Technology
Advances in telecommunications technology have created strategic advantages for call centers that utilize the power of hosted services over legacy, premise-based call center solutions. Maintaining in-house equipment means large up-front costs and infrastructure commitments. Every year, technology maintenance and upgrades, as well as scaling needs, demand costly outlays that hinder your company’s growth and create distractions to your company’s goals. With Direct Web Advertising’s hosted call center solution, our leading-edge telecommunication infrastructure becomes an extension of your company, ensuring your peace-of-mind advantage over the competition. Direct Web Advertising’s system administrators, business analysts, and engineering professionals guarantee an uptime that exceeds industry standards, while mitigating the need for a team of dedicated IT personnel onsite. With our hosted solution servicing your call center, your company can respond profitably to fluctuating market and customer demands. Whether you have two seats or two thousand seats — at one location or many, Direct Web Advertising will provide a seamless contact center technology infrastructure and customized, comprehensive service when you need it.
Direct Web Advertising recognizes that a capable telecommunications partner enhances the power of your company. Our Software-As-Service model delivers the tools that empower your company’s call center agents to operate at their peak productivity. Direct Web Advertising’s suite allows your staff to be effective, efficient, and precise. Our call center services are offered on-demand, and are available as your company’s needs change. There is no wasted cost or idle resource — an expensive and crippling situation frequently experienced in traditional call centers. Direct Web Advertising’s robust SaaS culture can create a winning environment for your company and your customers.
Solid Experience in Call Center Management Solutions
The team at Direct Web Advertising has been providing hosted solutions for call centers for more than ten years. Our experience in providing customized solutions from our core suite – with little or no need for additional programming – means your call center operation can be up and running, with greater efficiency and peace of mind, in days or weeks, not months. You will work with talented solutions engineers and dedicated client service personnel to analyze your needs and tailor the perfect call center solution to equip you for the next level of growth in your business or organization.
Industry-Specific Hosted Call Center Solution (View our Digital Edition)
Commercial Call Center
Direct Web Advertising’s Virtual ACD can be used by call centers to replace, augment, or enhance existing hardware and infrastructure. With powerful interface tools, existing CRM packages can be seamlessly integrated into our agent user interface. Transport mechanism independence lets you keep existing desk-set wiring, or allows for easy replacement using existing Ethernet connectivity to the agent seat.
Call centers can immediately begin using off-premise and home-based agents to expand business, lower costs, and easily handle spiky overflow traffic.
Cross-center routing provides an easy way to partner with other call centers for overflow, while maintaining complete control over call routing.
Our middleware integration package allows us to directly control certain telephony equipment, letting you maintain and exploit existent carrier contracts.
Not For Profit/Political
The predictive dialing capabilities of the Direct Web Advertising call center platform allow for a much more efficient use of a volunteer’s fundraising, awareness, or persuasion campaigns. Our simple-to-use phone-only interface can be taught to first-time users in just a few minutes, yet provides powerful call detail reporting capabilities, as well as up to a 300% increase in contacts by volunteers.
We also provide an automated method for volunteers to connect constituents to their corresponding governmental representatives with the click of a mouse or the push of a touch-tone. Volunteers/call center agents can work from home on a land line, or in a dedicated environment using POTS, TDM, or VOIP connectivity.
In-House Call Centers
If you want to keep your service representatives in-house, Direct Web Advertising’s hosted call center solutions provide an easy-to-use, incredibly powerful tool that can enable you to compete with anyone in your industry, without the need to invest in expensive hardware, redundant circuitry, and in-house technology expertise. While there are some low cost systems you might consider, our system competes with six- and seven- figure platforms, with more redundancy, easier training, and ultimately a lower total cost of ownership.
Colleges, Universities and Trade Schools
Fierce competition for leads among many colleges and trade schools means you need to “strike while the iron is hot”. Often, leads will be sent to multiple schools, and the first school to respond has a large advantage over subsequent contacts. Direct Web Advertising’s system allows leads to come in virtually in real time and get populated into our hosted predictive dialer. As long as an call center agent is logged on, these leads can be contacted within minutes of submission.